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Privacy Policy

Dust It Off ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Last updated: 1/7/26

1. What Information We Collect

We may collect the following personal information when you enquire about or book our Services:

  • Name and contact details (phone number, email address, postal/service address)

  • Details about your property and the service requested (e.g. size of home, areas to be organised or cleaned, access instructions)

  • Payment and billing information

  • Any information you voluntarily provide via our enquiry form, email, phone, or social media

  • Photographs taken before/after a service (see clause 4 below)

2. How We Collect Information

We collect personal information directly from you when you:

  • Submit an enquiry or booking form on our website

  • Contact us by phone, email, or social media

  • Engage us to provide Services

We may also collect limited technical information automatically via our website (such as browser type or general location) through standard analytics tools, for the purpose of understanding site usage.

3. How We Use Your Information

  1. To provide quotes and respond to enquiries.

  2. To schedule, deliver, and invoice for Services.

  3. To communicate with you about your booking (confirmations, reminders, rescheduling).

  4. To improve our Services and website.

  5. For marketing purposes, such as sending occasional updates or promotions, where you have not opted out.

  6. To comply with legal or regulatory obligations.

4. Photography

We may take before-and-after photographs of completed work for our portfolio, website, and social media. These photographs are taken and used in line with our Terms of Service. We do not include identifying personal information (such as your name or address) alongside published photographs unless you have given separate written consent. You may opt out of photography at any time by telling us in writing prior to your service.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Team members or contractors directly involved in delivering your Service

  • Payment processing providers, to process invoices and payments

  • Website, email, or scheduling software providers we use to run our business

  • Government bodies or legal advisors, where required by law

We take reasonable steps to ensure any third parties we share information with also handle it securely and appropriately.

6. Data Storage & Security

We store personal information using reputable, password-protected digital tools and take reasonable steps to protect it from misuse, loss, or unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. financial record-keeping obligations).

7. Cookies & Website Analytics

Our website may use cookies or similar tracking technologies (such as Wix Analytics or Google Analytics) to understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.

8. Your Rights

You have the right to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, where reasonably possible

  • Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

9. Complaints

If you believe we have mishandled your personal information, please contact us first so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Contact Us

For questions about this Privacy Policy or your personal information, contact us:

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